Versand

Shipping Policy for DHL: 

We are pleased to offer DHL as our primary shipping carrier for all orders. DHL is a reliable and trusted carrier that offers a range of shipping options to meet your needs. 

Shipping Rates and Delivery Times: Shipping rates and delivery times will vary depending on your location and the shipping method you choose. You can view shipping rates and estimated delivery times during checkout. 

Order Processing: Orders are typically processed within 24-48 hours of receipt. Orders received on weekends or holidays will be processed on the next business day. 

Tracking: Once your order has been shipped, we will provide you with a tracking number so that you can track your package. You can track your package on the DHL website or through your DHL account. 

Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately so that we can assist you. We will work with DHL to file a claim and ensure that you receive a replacement or refund for your order. 

International Shipping: We are pleased to offer international shipping through DHL to select countries. Please note that international shipping rates and delivery times will vary depending on your location and the shipping method you choose. You are responsible for any customs duties, taxes, or other fees that may be required for your shipment. 

Please note that DHL may have additional terms and conditions that apply to their shipping services. By placing an order with us, you agree to abide by DHL's terms and conditions. 

Shipping Policy for UPS: 

We are pleased to offer UPS as our primary shipping carrier for all EU orders. UPS is a reliable and trusted carrier that offers a range of shipping options to meet your needs. 

Shipping Rates and Delivery Times: Shipping rates and delivery times will vary depending on your location and the shipping method you choose. You can view shipping rates and estimated delivery times during checkout. 

Order Processing: Orders are typically processed within 24-48 hours of receipt. Orders received on weekends or holidays will be processed on the next business day. 

Tracking: Once your order has been shipped, we will provide you with a tracking number so that you can track your package. You can track your package on the UPS website or through your UPS account. 

Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately so that we can assist you. We will work with UPS to file a claim and ensure that you receive a replacement or refund for your order. 

International Shipping: We are pleased to offer international shipping through UPS to select countries. Please note that international shipping rates and delivery times will vary depending on your location and the shipping method you choose. You are responsible for any customs duties, taxes, or other fees that may be required for your shipment. 

Please note that UPS may have additional terms and conditions that apply to their shipping services. By placing an order with us, you agree to abide by UPS's terms and conditions. 

 
 

Shipping Policy for BRING: 

We are pleased to offer BRING as our primary shipping carrier for SE and NO orders. BRING is a reliable and trusted carrier that offers a range of shipping options to meet your needs. 

Shipping Rates and Delivery Times: Shipping rates and delivery times will vary depending on your location and the shipping method you choose. You can view shipping rates and estimated delivery times during checkout. 

Order Processing: Orders are typically processed within 24-48 hours of receipt. Orders received on weekends or holidays will be processed on the next business day. 

Tracking: Once your order has been shipped, we will provide you with a tracking number so that you can track your package. You can track your package on the BRING website or through your BRING account. 

Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately so that we can assist you. We will work with BRING to file a claim and ensure that you receive a replacement or refund for your order. 

Frakt Policy BRING (Only in Sweden)

Ansvar vid Leverans: Vi på Primus-Silva Sweden AB strävar efter att erbjuda en smidig och pålitlig leveransservice. Dock är det viktigt att notera att vårt ansvar för frakten slutar när vi har levererat paketet till den adress som angivits vid beställningen.

Kundens Ansvar vid Angivande av Uppgifter: Det är kundens ansvar att tillhandahålla korrekta och fullständiga uppgifter vid beställning. Detta inkluderar leveransadress, kontaktinformation och andra relevanta detaljer som krävs för en framgångsrik leverans.

Felaktiga eller Ofullständiga Uppgifter: Om en leverans misslyckas, försenas, eller om det uppstår extra kostnader på grund av felaktiga eller ofullständiga uppgifter som tillhandahållits av kunden, tar Primus-Silva Sweden AB inte ansvar för dessa komplikationer. Det innebär att vi inte kan ersätta eller återbetala beställningar som inte kan levereras eller som går förlorade på grund av felaktiga uppgifter.

Ändring av Uppgifter: Om du inser att du har angett felaktiga uppgifter, vänligen kontakta oss omgående på +4608-623 43 00. Även om vi gör vårt bästa för att åtgärda situationen, kan vi inte garantera att ändringar kan göras efter att beställningen har behandlats.

Returer och Återbetalningar: För information om returer och återbetalningar, vänligen se vår https://primusequipment.com/policies/refund-policy.

Genom att genomföra en beställning hos Primus-Silva Sweden AB bekräftar du att du har läst, förstått och accepterat dessa villkor.


Shipping Policy for Airmee: 

We are pleased to offer Airmee as our primary shipping carrier for home delivery orders in SE. Airmee is a reliable and trusted carrier that offers a range of shipping options to meet your needs. 

Shipping Rates and Delivery Times: Shipping rates and delivery times will vary depending on your location and the shipping method you choose. You can view shipping rates and estimated delivery times during checkout. 

Order Processing: Orders are typically processed within 24-48 hours of receipt. Orders received on weekends or holidays will be processed on the next business day. 

Tracking: Once your order has been shipped, we will provide you with a tracking number so that you can track your package. You can track your package on the Airmee website or through your Airmee account. 

Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately so that we can assist you. We will work with Airmee to file a claim and ensure that you receive a replacement or refund for your order.