We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please use this form: Start Return Process
After filling out the form, our customer support team will contact you via email within two business days.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Please note that items sent back to us without prior authorization will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues:
Please inspect your order upon receipt and fill out this form immediately if the item is defective, or damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right. You can also add photos of the defective products using the form
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.