Shipping policy

SHIPPING POLICY FOR EUROPE

(Excluding Germany, Sweden, Norway & UK)

UPS

We are pleased to offer UPS as our primary shipping partner for EU orders with the UPS Standard (Drop Point) service. UPS is a reliable partner with a wide range of shipping options designed to meet your needs.

SHIPPING COSTS AND DELIVERY TIMES WITHIN THE EU:

Shipping costs and delivery times depend on your location and the chosen shipping method. Delivery times are usually between 3-5 working days. You will be able to see the applicable shipping costs at checkout.

Country	Free shipping when the order is above	Cost
Finland	99 EUR	7,9 EUR
Denmark	99 EUR	7,9 EUR
Austria	89 EUR	7,9 EUR
Poland	99 EUR	7,9 EUR
Benelux (Belgium, Netherlands, Luxembourg)	149 EUR	15 EUR
France	149 EUR	15 EUR
Rest of Europe	149 EUR	25 EUR

SHIPPING POLICY FOR GERMANY

DHL

We are delighted to offer DHL as our dedicated shipping partner for orders within Germany using the DHL eCommerce service. DHL is renowned for its reliability and a versatile range of shipping solutions that ensure a smooth delivery process.

SHIPPING COSTS AND DELIVERY TIMES:

DELIVERY TIME: Expect a delivery time of 3-5 business days for your orders.

COSTS:

	Orders over 49 Euros	Orders under 49 Euros
Home Delivery and Pickup Point (DHL Parcel Connect)	Free Shipping	A shipping fee of 5,9 Euros applies

DELIVERY OPTIONS:
Choose between convenient Home Delivery and Pickup Point (DHL Parcel Connect) for your order.

ORDER PROCESSING:
Orders are typically processed within 24-48 hours upon receipt.

For orders placed on weekends or holidays, processing will occur on the next business day.

TRACKING:

Once your order has been shipped, we provide a tracking number for real-time tracking via the DHL website or your DHL account.

LOST OR DAMAGED PACKAGES:

In the event of loss or damage during shipping, please contact us immediately at Support@primus-silva.se or use our chat. We will collaborate with DHL to file a claim and ensure you receive compensation or a refund.

ADDITIONAL TERMS:

DHL's own terms and conditions apply in addition to our policies. Your order implies your acceptance of these terms.

Read their policies here

SHIPPING POLICY FOR SWEDEN & NORWAY

BRING

We are pleased to offer BRING as our primary shipping partner for Swedish and Norwegian orders. BRING is a reliable and trusted carrier that offers a range of shipping options to meet your needs.

SHIPPING COSTS AND DELIVERY TIMES FOR SWEDEN & NORWAY:
Delivery Time: Expect a delivery time of 2-4 business days for your orders.

	Orders above 899 SEK/NOK	Orders under 899 SEK/NO
Pick-Up Parcel	FREE	59 SEK/NOK
Home Delivery Parcel	39 SEK/NOK	99 SEK/NOK

ORDER PROCESSING:
Orders are typically processed within 24-48 hours upon receipt. Orders received during weekends or holidays will be processed on the next business day.

TRACKING:
Once your order has been shipped, we will provide a tracking number for you to track your package. You can track your package on the BRING website or through your BRING account.

LOST OR DAMAGED PACKAGES:
If your package is lost or damaged during shipping, please contact us immediately at Support@primus-silva.com or use the chat so that we can assist you. We will work with BRING to file a claim and ensure you receive compensation or a refund for your order.

CUSTOMER RESPONSIBILITY:
It is the customer's responsibility to provide accurate and complete information at the time of ordering. This includes delivery address, contact information, and other relevant details required for a successful delivery. If a delivery fails, is delayed, or incurs additional costs due to incorrect or incomplete information provided by the customer, Primus-Silva Sweden AB will not be responsible for these issues.

If you realize that you have provided incorrect information, please contact us immediately at Support@primus-silva.com. While we will do our best to accommodate changes, we cannot guarantee that modifications can be made after an order has been processed.

For returns and refunds, please visit our Refund Policy.