Returns

Welcome to our return process. Under our 30-day refund policy, you have the opportunity to apply for a refund within 30 days of receiving your product.

To qualify for a return, your item must be in the same condition as you received it: unused, with all tags intact, and in the original packaging.

To initiate your return, we ask you to complete the following form:

After you have submitted the form, our customer support team will contact you via email within two business days. If your return is approved, we will provide you with a return label and instructions on how and where to send your package.

Please note that products returned to us without approval will not be accepted.

For any questions about returns, please do not hesitate to contact us at support@primus-silva.com